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Press Pages
Dear News Contact or Industry Writer,
I welcome interviews and am sensitive to both your deadlines and to your need for objectivity from those you interview. You can reach me at 1.800.726.7985 or by e-mail. If not immediately available, Ill get back to you as quickly as possible.
If you cant wait and need a quote right now, I have assembled several quotes on various topics listed below. I hope this will be an added value.
Thanks for the opportunity.
John.
Selected Quotes
On Ownership Succession
If you don't plan 3-5 years in advance of a targeted
succession point, you probably will be disappointed with the deal you get, and the legacy you intended will
become a broken dream.
You cant work up to the day of your retirement and then just let go. Planning for the day, in 100 different ways, will make all the difference in the world in the success of your transition.
Family members may be good, or bad buyers, for your business. The more professionally crafted the sale, though, the fewer hard feelings down the road.
No deal is done until the last dollar has been received and the last statute of limitations is passed. Until then, you are still in the business.
Dont spend $30-50,000 on having your (privately-held) business evaluated. A good valuation can be had for less than $10,000 in most cases.
If someone offers to sell your business and wants $30-50,000 for an up-front evaluation, first ask how many businesses s/he has sold and get (and check-out) references. Some firms make their living on selling expensive studies, not selling businesses.
Nobody knows all the buyers in the marketplace. It may take as much as 3-4 years to get the buyer you want. Dont sign an exclusive representation agreement to sell your business with anyone. Non-exclusive agreements keep them on their toes and keep the door open for new players.
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On Management Succession
Who comes next is as important to your job as this months productivity goals.
Leaders who identify and groom successors early have the luxury of peaceful vacations, minimally stressed recovery periods when sick and more quality time with their families and loved ones.
You cant depend on tests along for succession.
They can be useful tools, but 6 months of performance (and the tests) tell you a lot more.
Your best workers probably wont be your best successors. Leadership is about seeing to it that something happens, not in doing it yourself. Your best workers may have trouble letting go.
On the way up the ladder of success, nobody forgets where you came from. Leave a mess behind and the smell rises.
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On Strategy & Growth
Having a plan only increases the likelihood of success. Not having a plan ensures the likelihood of failure.
People who complain that plans dont work dont really understand planning. They want a guaranteed product. Life is short on guarantees and is only a product when you are dead. Planning is a process, and, like life, it changes.
You know children are growing when their clothes no longer fit. The same is true for organizations. Getting new outfits is harder for organizations than for kids. Theres a lot to be learned in that.
Strategy in its simplest form is getting to see the movie, get the ice cream cone, or pick the restaurant you want. Its about getting everyone to agree with you.
General Electric used to identify its leaders as growers, caretakers, and undertakers. Growers are the visionaries who see possibilities in what is yet to be. Caretakers are the caregivers who see possibilities yet to be discovered in what already is. Undertakers see the possibilities in liquidating what has been while it still has some worth. We need them all.
Maximizing shareholder value should be about fine-tuning, not about destroying essence.
Too many supposed leaders are content to do the right thing, without first deciding what is necessary to do things right.
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On Marketing & Licensing
Focus on wants, not needs.
Perception opens doors. Performance keeps it open.
Too many executives ask, How much do I have to do to keep my customers happy? Not enough ask, How can I improve my customer service [customer relationship management is the new phrase on the block] today.
When a customer calls me and asks for something, I get a knot in my stomach. I hate it. I should have anticipated his/her want and called first.
Positioning = branding = sustainable advantage = permission = acceptance. Isnt that what we all seek?
When I am in dialog with a customer, I am listening more than speaking, thinking more than proposing, and learning more than teaching. Afterwards, my work begins.
A good licensing program just makes you more important to your customers, or more important to more customers. Its like getting extra topping on your dessert without having to ask for it.
Licensing lets your ideas and creations grow through the vision of other eyes that see added value in your original ideas and will pay you for their use.
Enforcing intellectual property rights internationally can be tough. Your best bet is to perfect your rights in your home country, evaluate how to best protect them in your most profitable markets and keep innovating. The more you keep changing, the harder for the cheats to keep up.
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On Turnaround Management
Many turnarounds dont fail. No, they are successful in harvesting assets and letting the turnaround experts and their advisors pocket huge fees.
Bankruptcy isnt a successful strategy for the smaller, troubled, company. Most small companies who use Chapter XI bankruptcies end up liquidating in a Chapter VII proceeding or are just wound up. The secret to a successful small company turnaround is to employ strategies to keep away from the courts and the bankruptcy attorneys.
If your bank recommends a turnaround consultant, be wary. Ask the consultant how much of his/her business is from bank referrals. If the number is significant, ask yourself if the consultant might not have a conflict of interest.
The IRS can be a friend to the troubled company. While the bank may control the assets, the IRS can control the cash flow. Since neither bank nor IRS wants to put companies out of business, working with them can forge a successful turnaround strategy.
Dont be bullied by collection agencies or attorneys. Try to re-establish a dialog with your creditors. At best (in most locations), the collection process can take years. You have time before any assets can be attached to get your company out of trouble. Buying off a bully in the early days can severely damage cash flow and hurt your chances of a recovery.
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On Productivity and ISO
ISO 9001 isnt either a fad or a magic bullet. If you dont use it as window dressing, it can help long-tem productivity and growth. If just for show, its a waste of time and money.
ISO 9001 is a good route to take if you need a CE Mark. It gives you control and independence and paves the way for broader gains. CE Mark, while European in origin is accepted as the prevailing standard in many countries around the world.
Excess inventory and operating expenses are your enemies. Trim them with Theory of Constraints (TOC) techniques.
Many popular productivity tools are over-sold, over-hyped and result in under-performance. Why? Impatient management and in-and-out consultants often dont provide adequate training and ramp-up for them to really take root and produce. Patience is called for!
Complicating systems more than necessary results in working harder, not smarter.
Project management is coming back into fashion as a hot topic. Unfortunately, little that has been learned in the past decade has made its way into the curriculum. The buzzwords are new but the not the techniques.
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On Mergers & Acquisitions
Good mergers are like good soup. Make sure you have a good recipe and dont eat until the flavors have a chance to mix and mature.
More sales dont necessarily bring more value. More valuable synergies bring more value.
You are not free from a deals impact until the last check is cashed and the last statute of limitation is passed.
Mergers should be like romances, not seductions. In seductions, all too often the truth gets lost in the passion of the moment.
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Credits
Recent Press
- Strengthen Your Public Relations for Productive Relationships - Audio interview in "Voices of Experience" audio magazine of the National Speakers Association, April 2002
- Succession Checklist For Managers - "TEC ONLINE" (e-resource of The Executive Committee, working groups of CEO's), April 3, 2002
- How To Lock In Key Team Members - "TEC ONLINE" (e-resource of The Executive Committee, working groups of CEO's), March 4, 2002
- Home Businesses Booming: Economy Spurs Ingenuity - Article features interview with John Reddish, "Boston Globe," Sunday, January 12, 2002
- Know What You Do - Marketing tips for the professional speaker. "Professional Speaker," June '01
- Making Succession A Success by Sue Coons Article features interview with John Reddish. "Home Furnishings Retailer," May '01
- Selected Quotes & Interviews
- CNNfn
- Entrepreneur
- Newsweek
- Training
- Meetings & Conventions
- Successful Meetings
- Articles In (selection)
- Philadelphia Daily News (PA)
- Columbus Business First (OH)
- Savannah Business Journal (GA)
- Philadelphia Business Journal (PA)
- Capital District Business Review (NY)
- Providence Business Journal (RI)
- Central Jersey Business Journal (NJ)
- NRECA Management Review
- AMA Management Review
- Dartnell TeamWork
- Rural Telecommunications
- Training
- Transportation & Distribution
- Inbound Logistics
- Daily Local News (PA)
- Two Boss Scenario Requires Constant Communication - Article features interview with John Reddish, "Tech Republic", June 2003
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- Friends in Need: Now you can find start-up support without ever leaving your computer. - Article features interview with John Reddish, "Entrepreneur's Be Your Own Boss Magazine," April 2003
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- Life at Work: Dirty Teresa? - Article features interview with John Reddish, "Louisiana Business' Business Report", March 2003
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- A Boomer Looks at Life After Work - Article by John Reddish, "MWorld", Spring 2003 (link article to attached PDF file)
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- Time to Shift Attitudes About Telecommuting - Article features interview with John Reddish, Microsoft bCentral, 2003
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- How to Make Sure Your Price is Right - Article features interview with John Reddish, Microsoft bCentral, 2003
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- The Dangers of Tuning Out Employee Complaints - Article features interview with John Reddish, Microsoft bCentral, 2003
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- Save Money by Slashing Supplier Costs - Article features interview with John Reddish, Bankrate.com, September 2002
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Suggested Attribution:
John Reddish works with leaders who want to master growth, transition and succession. He can be reached at e-mail, or by calling 1.800.726.7985.
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